Q: What is Healthways Well-Being Coaching?


Through convenient phone-based sessions, Well-Being Coaching helps you find opportunities to improve your well-being every day. Your Healthways Well-Being Coach will guide you through healthy behavior changes by building on your strengths. The program is confidential, voluntary, and offered to you as part of your plan benefits at no additional cost. You decide if you want to participate and how involved you want to be. All calls are scheduled at your convenience and on your time line.

With help from your Healthways Well-Being Coach you will:

  • Better understand and reduce your health risks
  • Receive encouragement to make long-term lifestyle changes
  • Get answers to your health questions
  • Find support to gain more control over your health
  • Take small steps to improve your health
  • Have access to online tracking tools and educational materials

Q: Who can participate?


Healthways Well-Being Coaching is available to all SHBP members, covered spouses and dependents 18 or older covered under non-Medicare Advantage BCBSGa or UnitedHealthcare. Dependents 18 or older are not eligible for the incentives. Kaiser Permanente members are not eligible to participate in Healthways coaching.

Q: Who are the Healthways Coaches?


The Healthways coaching team consists of experienced health professionals with degrees in various fields including:

  • Registered Dieticians (RDs)
  • Public Health Education
  • Exercise Science
  • Fitness Management
  • Psychology
  • Nutrition

Q: Why should I participate?


Your health and well-being are important, but sometimes you need a little help to make them a priority. Coaching helps you to better manage any lifestyle habits that could possibly affect your health and the quality of your life. With continued support, a Well-Being Coach will keep you moving along the path to better health. All SHBP members and covered spouses covered under non-Medicare Advantage BCBSGa or UnitedHealthcare who participate in telephonic coaching are eligible for the 240 well-being incentive credits. Dependents 18 or older are not eligible for the incentive. You must complete your Healthways Well-Being Assessment™ before any well-being incentive credits will be awarded.

Q: How much does it cost?


The program is confidential, voluntary, and offered at no additional cost to you since it is part of your plan benefits.

Q: Is my health information protected?


Your privacy is ensured, in compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996. On each phone call, you will be asked to verify your full name, address and date of birth to ensure Healthways is speaking with the correct member.

Q: What about Health Coaching from my Health Plan?


Your can participate in the Healthways Well-Being Coaching program in addition to any Health Coaching you may do through BCBSGa or UnitedHealthcare. Healthways well-being coaching focuses on lifestyle changes, while your Health Plan coaching program is available to help you manage chronic health conditions. Only Healthways Well-Being Coaching helps you earn 240 well-being incentive credits.