FAQs – SHARECARE PLATFORM

 

Q: HOW CAN I ACCESS THE SHARECARE PLATFORM?
A. Please go to BeWellSHBP.com and click “SIGN UP TODAY” in the right hand corner. Once you register, you can access the Sharecare platform from the web or download it for the App Store or GooglePlay.

Q: WHAT ARE THE FEATURES OF THE SHARECARE PLATFORM?
A. The Sharecare platform provides a comprehensive health and wellness engagement solution providing a personalized experience to help you manage your health and achieve your health goals. The key components of the platform capabilities include:

  • RealAge® test: A clinically validated health risk assessment.
  • Daily Trackers (Green Days): Engagement data to track key RealAge test health indicators.
  • Digital Health Programs: Personalized recommendations, suggested content, targeted insights, and customized messages.
  • Content Library: Articles, questions and answers, videos, health topics, and much more.
  • AskMD: Evidence-based and customizable symptom checker tool.
  • Find-a-Doctor: You can browse by specialty and find a doctor near you. Be sure to confirm with your health plan that your doctor is in-network and the services are covered by your health plan.
  • Personal Health Profile: The health profile is where you will see all of the elements of your health such as the results of your RealAge test, Biometric Screening, Claims, and more.

Q: WHAT TYPES OF RECOMMENDATIONS, INFORMATION, AND POSTS WILL I SEE ON MY SHARECARE TIMELINE?
A. Your timeline is where Sharecare posts personalized content and delivers targeted insights, all focused on helping you live your healthiest, happiest, most productive life. This can include articles, videos, slideshows, Q&As, as well as relevant updates on things like your latest step count, weekly sleep report, and information about your stress level. The more you use Sharecare, the more relevant and personalized the information and insights in your timeline will become.

 

FAQs – RealAge® test

 

Q: WHAT IS THE RealAge test?
A. The RealAge test is Sharecare’s clinically-validated health risk assessment that guides you through a series of questions designed to gauge how fast you’re aging based on your lifestyle, genetics, and medical history as well as often overlooked risk factors like relationships and stress. RealAge is your first step to get started with Sharecare, as it helps you understand which of your good and bad habits are impacting your health. From there, Sharecare provides you with content and programs to help you improve your overall health and obtain a younger RealAge. It takes 20 minutes to complete the RealAge test. The answers you provide will not be shared with your employer.

Q: WHAT IS RealAge?
A. What’s RealAge? It’s how old your body really thinks you are based on your health and health habits, good and bad. To find out, take the RealAge test — it’s based on lifestyle, genetics, and medical history. Up to 70% of overall health depends on how well you take care of yourself, so you have a lot of control over how young you feel!

Q: HOW DO I FIND OUT MY RealAge?
A. Once you register for Sharecare, the first thing you’ll be asked to do is take the RealAge test.

Q: HOW DO I GET STARTED?
A. Go to BeWellSHBP.com, select the option to take the “RealAge” test and follow the instructions.

Q: If I DON’T FINISH TAKING THE RealAge TEST, DO I HAVE TO START OVER?
A. No, you can pause the RealAge test at any time and all your answers are automatically saved so you can complete the RealAge test at a later date.

Q: HOW DO I REVIEW MY RealAge TEST RESULTS?
A. You can access your RealAge test results by visiting your Sharecare health profile. There, you will find personalized recommendations on what is making you feel older or younger; and you can update your answers at any time to get a more accurate, updated RealAge.

Q: WHY SHOULD I PARTICIPATE?
A. Your well-being is important. With the right information, you can be better prepared to address any health risks that could possibly affect the quality of your life. The RealAge test will help you to understand the state of your well-being so that you can take the necessary steps to improve it. All SHBP members and covered spouses covered under non-Medicare Advantage BCBSGa or UnitedHealthcare who complete the RealAge test and a biometric screening (at an SHBP-sponsored onsite biometric screening event or using a 2018 Physician Screening Form) will earn 240 well-being incentive credits. You must complete your RealAge test before any well-being incentive credits will be awarded. Dependents 18 or older are not eligible to earn the well-being incentive credits.

Q: WHAT IF I DON’T HAVE ACCESS TO A COMPUTER TO COMPLETE MY RealAge test?
A. The Sharecare App will also be available on your smart phone. Please go to BeWellSHBP.com for instructions to download the Sharecare App.

Q: WHAT IF I DON’T HAVE ACCESS TO A COMPUTER OR A SMART PHONE TO COMPLETE MY RealAge test?
A. Please contact Sharecare member services at 888-616-6411 and we will work with you on another option.

Q: WHO CAN PARTICIPATE?
A. The RealAge test is available to all SHBP members, covered spouses and dependents 18 or older covered under non-Medicare Advantage BCBSGa or UnitedHealthcare. Dependents 18 or older, Kaiser Permanente, and Medicare Advantage members are not eligible to complete the RealAge test or to earn incentives.

Q: HOW MUCH DOES IT COST?
A. The program is confidential, voluntary, and offered at no additional cost to you.

Q: IS MY HEALTH INFORMATION PROTECTED?
B. Your privacy is ensured in compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996.

 

FAQs – Biometrics

 

Q: HOW CAN I PARTICIPATE IN A BIOMETRIC SCREENING?
A. There are two ways to participate in a screening:
Option 1: AT AN SHBP-SPONSORED ONSITE BIOMETRIC SCREENING:
Screenings will be conducted conveniently and privately at authorized SHBP screening locations throughout the state February 2018, through September 2018. You can schedule your screening appointment up to 10 business days before the event date.
Schedule an SHBP-sponsored onsite biometric screening appointment

Option 2: WORK WITH YOUR PHYSICIAN:
If you prefer, you may also work directly with your Physician. To download the 2018 Physician Screening Form, click here and follow the instructions on the form.
Download your Physician Screening Form here

Q: WHAT HAPPENS DURING THE SHBP-SPONSORED ONSITE BIOMETRIC SCREENING?
A: During the screening, a health professional will collect measurements, including height and weight. A sample of your blood will be collected to determine your cholesterol and glucose levels, triglycerides and other factors that can lead to lifestyle-related health complications. The screening does not test for illicit drugs, HIV/AIDS or hepatitis.
• You will get a personalized report highlighting your screening results
• You get a detailed explanation of what your numbers may mean and the healthy target ranges
• You will learn about areas for improvement and recommendations if needed

Q: WHY SHOULD I PARTICIPATE?
A. Because some risk factors may have no symptoms, you could be at risk without even knowing it. A biometric screening will help you to understand the current state of your well-being so you can take the necessary steps to improve it. All SHBP members and covered spouses covered by a non-Medicare Advantage BCBSGa or UnitedHealthcare who complete a screening and complete their 2018 Sharecare RealAge test are eligible to earn 240 well-being incentive credits. You must complete your RealAge test before well-being incentive credits will be awarded. Dependents are not eligible to participate in the biometric screening portion of the Be Well SHBP well-being program and will not be eligible to earn well-being incentive credits.

Q: HOW MUCH DOES IT COST?
A. There is no cost to SHBP members or covered spouses for participating in an SHBP-sponsored onsite biometric screening or for a screening through their physician as long as the screening is completed as part of a preventive visit with an in-network physician and properly coded as preventive. If you have your screening completed at the same time you receive other medical services or treatments (for example, a sick visit), you may have to pay co-insurance/co-pay. Some physicians might charge a fee to fax the Physician Screening Form to Sharecare. You can obtain a copy of their form and directly fax it to 615-349-9111 or upload it to Sharecare.

Q: WHO ADMINISTERS THE SHBP-SPONSORED ONSITE BIOMETRIC SCREENING?
A. The screening is administered by Sharecare. Sharecare protects the confidentiality of your information in compliance with the requirements of the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and applicable state laws.

Q: HOW DO I SIGN UP FOR AN SHBP-SPONSORED ONSITE BIOMETRIC SCREENING?
A. Click here to locate an SHBP-sponsored onsite biometric screening or to schedule an appointment.  Note: You must schedule your screening appointment at least 10 business days before the event date. If a location has multiple dates within the same week, the appointment cutoff is determined by the location’s first screening date. After the 10-day appointment cutoff, that location will no longer appear in the Facility/Location drop down list. No additional appointments can be added.

Q: HOW DO I PREPARE FOR THE SCREENING?
A: Here are some things to keep in mind as you prepare for your screening:

  • Although not required, we recommend fasting for at least nine (9) hours; this includes all food and drinks except for water. Failure to properly fast may result in inaccurate blood test results. (If you have a health condition, such as diabetes or pregnancy, or any other medical concerns, consult a doctor before fasting)
  • Drink plenty of water, which makes it easier to give a sample of your blood
  • Continue taking medication as prescribed the day of your screening*
  • Arrive five minutes early to register and allow about 15 minutes to complete the process

*Follow your doctor’s instructions for taking your medications, including taking them with food if necessary.

Q: I DON’T SEE MY BIOMETRIC SCREENING RESULTS POSTED IN THE SHARECARE PLATFORM?

A.  It can take between 2-4 weeks before you will see your results populated within the Sharecare or app and in your Health Profile. If you used a 2018 Physician Screening Form it is also dependent on when your physician’s office faxes the results to Sharecare.  To see your results, follow the below instructions:

  1. From Your Computer:
    1. Go to BeWellSHBP.com and follow the prompts to login to Sharecare. (If you have not yet created a username and password, you will need to do so at this time.)
    2. Choose the “You” option from the top menu choices
    3. Click on the Health Profile to see your results
  2. From your Android or Apple smart phone using the Sharecare app:
    1. Open the app
    2. Choose the “You” icon from the bottom menu choices. It is the fourth option from the right.
    3. Click on the Health Profile to see your results

Q: I AM A KAISER PERMANENTE (KP) MEMBER. CAN I PARTICIPATE IN A SCREENING?
A. You are NOT eligible to participate in 2018 SHBP-sponsored onsite biometric screenings provided by Sharecare and their screening vendor, Hooper Holmes. KP is offering screenings separately. The KP screenings will be strictly for KP members. All biometric screenings and incentives administered by Sharecare are only available to non-Medicare Advantage BCBSGa and UnitedHealthcare members. For questions about the KP wellness programs, resources and incentives, contact KP member services at 855-512-5997 or visit www.my.kp.org/shbp.

Q: WILL I BE PENALIZED FOR MY BIOMETRIC SCREENING RESULTS?

A. You will not be penalized. No matter the outcome of the screening, you will still be able to decide if you wish to take action.

Q: HOW DO I OBTAIN AND/OR SUBMIT MY 2018 PHYSICIAN SCREENING FORM?
A. Click the button below to download a 2018 Physician Screening Form and follow the instructions on the form for submission.
Download your physician form here

Q: CAN I GET CREDIT FOR LAB WORK DONE IN LATE 2017 IF MY PHYSICIAN USES A 2018 PHYSICIAN SCREENING FORM?
A. No. All 2018 participants are required to complete a biometric screening in 2018 to earn 2018 well-being incentive credits. The screening must be completed and the form submitted to Sharecare between January 1 and November 30, 2018.

Q: IS THERE A DEADLINE?
A. SHBP-sponsored onsite screenings will be offered throughout Georgia between February 2018 and September 2018. Check for locations near you. All 2018 Physician Screening Forms must be completed, signed, dated and submitted to Sharecare by November 30, 2018, to qualify towards the incentive. It is your responsibility to make sure that Sharecare receives your 2018 Physician Screening Form by the November 30, 2018 deadline.

 

FAQs – Coaching

 

Q: WHAT IS SHARECARE WELL-BEING COACHING?
A. Through convenient phone-based sessions, Sharecare Well-Being Coaching helps you find opportunities to improve your well-being every day. Your Sharecare Well-Being Coach will guide you through healthy behavior changes by building on your strengths. The program is confidential, voluntary, and offered to you as part of your plan benefits at no additional cost. You decide if you want to participate and how involved you want to be. All calls are scheduled at your convenience and on your time line.

With help from your Sharecare Well-Being Coach you will:

  • Better understand and reduce your health risks
  • Receive encouragement to make long-term lifestyle changes
  • Get answers to your health questions
  • Find support to gain more control over your health
  • Take small steps to improve your health
  • Have access to personalized educational materials tailored for you

Q: WHO CAN PARTICIPATE?
A. Sharecare Well-Being Coaching is available to all SHBP members, covered spouses and dependents 18 or older covered under non-Medicare Advantage BCBSGa or UnitedHealthcare. Dependents 18 or older are not eligible to earn well-being incentive credits. Kaiser Permanente members are not eligible to participate in Sharecare coaching.

Q: WHO ARE THE SHARECARE COACHES?
A. The Sharecare coaching team consists of experienced health professionals with degrees in various fields including:

  • Registered Dieticians (RDs)
  • Public Health Education
  • Exercise Science
  • Fitness Management
  • Psychology
  • Nutrition

Q: WHY SHOULD I PARTICIPATE?
A. Your health and well-being are important, but sometimes you need a little help to make them a priority. Coaching helps you to better manage any lifestyle habits that could possibly affect your health and the quality of your life. With continued support, a Well-Being Coach will keep you moving along the path to better health. All SHBP members and covered spouses covered under non-Medicare Advantage BCBSGa or UnitedHealthcare who participate in telephonic coaching are eligible to earn up to 240 well-being incentive credits. Dependents 18 or older are not eligible to earn well-being incentive credits. You must complete your Sharecare RealAge test before any well-being incentive credits will be awarded.

Q: HOW MUCH DOES IT COST?
A. The program is confidential, voluntary, and offered at no additional cost to you since it is part of your plan benefits.

Q: IS MY HEALTH INFORMATION PROTECTED?
A. Your privacy is ensured, in compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996. On each phone call, you will be asked to verify your full name, address and date of birth to ensure Sharecare is speaking with the correct member.

Q: WHAT ABOUT HEALTH COACHING FROM MY HEALTH PLAN?
A. You can participate in the Sharecare Well-Being Coaching program in addition to any Health Coaching you may do through BCBSGa or UnitedHealthcare. Sharecare well-being coaching focuses on lifestyle changes, while your Health Plan coaching program is available to help you manage chronic health conditions. Only Sharecare’s Well-Being Coaching helps you earn up to 240 well-being incentive credits.

 

FAQs – Incentives

 

Q: HOW DO WELL-BEING INCENTIVE CREDITS SAVE ME MONEY?
A. Depending on the health plan option you selected, the well-being incentive credits you earn work a little differently. But all well-being incentive credits can be used to help offset eligible medical and pharmacy expenses.

EARN
Complete the healthy actions outlined here between January 1, 2018 and November 30, 2018 and earn up to 480 well-being incentive credits (up to 960 per household).
DEPOSIT
SHBP will automatically deposit your well-being incentive credits monthly into the account associated with your health plan:
– BCBSGa HRA
– BCBSGa MyIncentive Account (MIA)
– UnitedHealthcare Health Incentive Account (HIA)
SAVE
Your well-being incentive credits work like funds in that account helping you to offset medical and pharmacy expenses throughout the year like co-pays, co-insurance and deductibles. Click here to see how they work with your health plan.

Q: WHAT INCENTIVES CAN I EARN BY PARTICIPATING in Be Well SHBP?

  • Each SHBP member and covered spouse is eligible to earn up to 480 well-being incentive credits for the year. That’s a family total of up to 960.
  • Completion of the RealAge test is the gateway to earning well-being incentive credits.
  • Upon completion of the RealAge test, you can earn additional credits by taking the following actions:
    • Biometric Screening = 240 well-being incentive credits
    • Telephonic Coaching Pathway – One coaching call per calendar month = 60 well-being incentive credits up to 4 times, for a maximum of 240 incentive credits
    • Online Pathway – Completion of 60 Green Days within a 90-day period using the green day tracker within the Sharecare application = 120 well-being incentive credits. A Green Day can be earned by tracking critical health factors that impact your RealAge: stress, activity, sleep, relationships, weight, blood pressure, blood glucose, cholesterol, smoking, drinking, diet, fitness and medications. With each key health factor rated on the five-point color scale from green to red, your goal is to be “in the green” for 8 factors per calendar day.
    • You can earn 120 well-being incentive credits up to 2 times, for a maximum of 240 well-being incentive credits.
  • The first 90-day period will start on 1/1/18 and end on 3/31/18. Starting 4/1/18, your second Green Day period will be on an individual, rolling schedule. A rolling 90-day period means “any 90 consecutive days” without a specific start or end date, except between 4/1/2018 and 11/30/18 being the latest possible date to complete the incentive credit.
    • Example: A member earns 120 well-being incentive credits by earning a green day 60 times between the time period of 1/1/18 and 3/31/18. Then the member earns an additional 120 well-being incentive credits by earning 60 green days between the time period of 5/1/18 and 7/29/18.
  •                                   OR
  • You can track your two 90-day periods within the 4/1/18 – 11/30/18 timeframe if you did not receive your 120 incentive credits for tracking during the first 90-day period of 1/1/18 thru 3/31/18.
    • Example: A member does not earn 60 green days between the time period of 1/1/18 and 3/31/18. No well-being incentive credits will be awarded for this first time period. This member earns 120 well-being incentive credits by earning a green day 60 times between 4/1/18 and 6/29/18. Then the member earns an additional 120 well-being incentive credits by earning a green day 60 times between 8/1/18 and 10/29/18.
  • You can earn a maximum of 240 well-being incentive credits for completing the online pathway, coaching pathway or a combination of both.
  • Actions must be completed between January 1, 2018 and November 30, 2018 to earn the 2018 well-being incentive credits.

Q: WHERE CAN I SEE WHAT WELL-BEING INCENTIVE CREDITS I HAVE EARNED?

To see your 2018 incentive status, follow the below instructions:

  • From Your Computer:
    • Go to BeWellSHBP.com and follow the prompts to login to Sharecare. (If you have not yet created a username and password, you will need to do so at this time.)
    • Choose the “Rewards” option from the top menu choices
  • From your Android or Apple smart phone using the Sharecare app:
    • Open the app
    • Choose the “…” icon from the bottom menu choices. This will open up additional menu options.
    • Choose the “Rewards” option from this screen.

Q: WHEN WILL I RECEIVE MY CREDITS?
A. As you earn well-being incentive credits, Sharecare notifies the State Health Benefit Plan (SHBP). Within 30 days, SHBP will deposit your well-being incentive credits into your BCBSGa MyIncentive Account (MIA), BCBSGa Health Reimbursement Arrangement (HRA) or your UnitedHealthcare Health Incentive Account (HIA). Contact your health plan directly to confirm the balance available for use.

Q: WHO DO I CALL IF I HAVE A QUESTION ABOUT CREDITS?
A. For questions about how to EARN well-being Incentive credits, call Sharecare at 888-616-6411. For questions about the amount of well-being incentive credits available for use in your BCBSGa MyIncentive Account (MIA), BCBSGa Health Reimbursement Arrangement (HRA) or your UnitedHealthcare Health Incentive Account (HIA), contact your health plan directly.

Q: CAN MY SPOUSE EARN CREDITS TOO?
A. All SHBP covered spouses are eligible to earn up to 480 well-being incentive credits. That is a family total of up to 960 well-being incentive credits. Covered dependents are not eligible to earn incentives.

Q:WHAT IS RealAge?
B. What’s RealAge? It’s how old your body really thinks you are based on your health and health habits, good and bad. To find out, take the RealAge test — it’s based on lifestyle, genetics, and medical history. Up to 70% of overall health depends on how well you take care of yourself, so you have a lot of control over how young you are!

Q: WHAT IS A “GREEN DAY”?
A. A “green day” is a measure Sharecare uses to help you quantify achievements you’ve made toward improving your health, essentially empowering you to improve your RealAge in real-time by tracking the most critical health factors that impact your RealAge: stress, activity, sleep, relationships, weight, blood pressure, blood glucose, cholesterol, smoking, drinking, diet, medications, and fitness. With each key health factor rated on the five-point color scale from green to red, your goal is to be “in the green” for 8 of the trackers per calendar day to earn what we call “a green day.” And each time you hit 60 green days within a 90-day period, you are “living in the green,” which prompts an automatic recalculation of your RealAge to see how much you’ve improved your health during that time.

Q: WHAT IS THE GREEN DAY TRACKER?
A. Sharecare Green Day Tracker (GDT) includes daily trackers, which are core to the RealAge calculation. The trackers include, steps, sleep, stress, relationships, blood pressure, weight, smoking exposure, cholesterol, alcohol, fitness and health, diet, medications, and blood glucose. In order to accomplish a Green Day, you will need to enter data for 8 trackers within the green range daily.

Q. HOW DO I KNOW WHICH TRACKERS TO UPDATE?
A. The trackers that you are required to update daily are based on the results of your RealAge test. The trackers that appear in green are automatically populated from the results of your RealAge test or from your health profile. The trackers that appear in white must be updated.

Q. CAN I CONNECT MY FITBIT OR OTHER TRACKERS?
A. Fortunately, your smartphone is like a super sensor, automatically monitoring nearly every metric you need to track your daily progress with Sharecare. If you would like to connect any additional tracker devices to Sharecare, you can do so via the Health App on iOS, and Google Health on Android.

Q. ARE THERE GREEN DAY TRACKERS THAT UPDATE AUTOMATICALLY?
A. Yes, by automatically using the mobile phone sensors through the app. For Android devices, this tracking is available for sleep, steps, stress and relationships. For Apple devices, this tracking is available for sleep and steps. The instructions in the trackers will show you how to do this. As you engage with the app, you will be prompted to set up the automatic tracking. You may also set this up within each individual tracker by going to the wheel cog at the right corner of the app.

Q: What if I am unable to get “in the green” within the Green Day Tracker?
A. To earn a Green Day, you will need to enter 8 trackers within the green range daily. If you find you are unable to consistently earn Green Days within the Sharecare App, you are encouraged to engage in telephonic coaching as an alternative to tracking, to help improve your lifestyle and work towards earning green days.