Get answers to your frequently asked questions.

If you don’t find the answer to your question here, give us a call or email us. Click here for our contact information.

Answers to the top questions member service receives:

Q: What are the incentive requirements?


Click here to see an easy to read incentive chart, but here are the highlights:

  • Each SHBP member and covered spouse are eligible to earn 480 well-being incentive credits for the year. That’s a family total of 960.
  • WBA + Biometric Screening =  240 well-being incentive credits
  • WBA + one coaching call per calendar month = 60 well-being incentive credits
  • WBA + use the same tracker in Well-Being Connect five times in a calendar month = 40 well-being incentive credits
  • Actions must be completed between January 1, 2017 and December 15, 2017 to earn the 2017 well-being incentive credits

Q: How do well-being incentive credits save me money?


Depending on the health plan option you selected, the well-being incentive credits you earn work a little differently. But all well-being incentive credits can be used to offset eligible health care expenses.

Complete the healthy actions outlined here between January 1, 2017 and December 15, 2017 and earn up to 480 well-being incentive credits (up to 960 per household).
SHBP will automatically deposit your well-being incentive credits monthly into the account associated with your health plan:
– BCBSGa MyIncentive Account (MIA)
– UnitedHealthcare Health Incentive Account (HIA)
Your well-being incentive credits work like funds in that account helping you to offset medical expenses throughout the year like co-pays, co-insurance and deductibles.

Click here to see how they work with your health plan

Q: When will I receive my credits?


As you earn well-being incentive credits, Healthways notifies your healthcare provider. Within 30 days, your healthcare provider will deposit your incentive into your BCBSGa MyIncentive Account (MIA), BCBSGa Health Reimbursement Arrangement (HRA) or your UnitedHealthcare Health Incentive Account (HIA).

Login to Well-Being Connect and visit the Rewards Center to see your progress towards earning well-being incentive credits. Contact your health plan directly to confirm the balance available for use.

Q: Why don’t I see my 2016 well-being incentive credit rollover in my account?


Your unused well-being incentive credits will rollover in April 2017. This allows 2015 well-being incentive credits to be used to pay your out-of-pocket expenses for 2016 claims filed after December 31, 2016. For additional information, please see the 2017 SHBP Decision Guide.

Q: How do I obtain and/or submit my 2017 Physician Screening Form?


Members must use the Healthways 2017 Physicians Screening Form available for download from this site. When you download your form, it will be pre-populated with your specific member information to ensure you will receive credit for your completed biometrics. Only this pre-populated 2017 Physician Screening Form will be accepted.

Download your 2017 Physician Screening Form here

Q: How do I get help with chronic conditions (such as asthma, heart disease, diabetes, etc) or help with my medications?


Chronic conditions and help with medications will be administered through BCBSGa or UnitedHealthcare. To be eligible for co-pay waiver/co-insurance waiver program, you will be required to complete the Healthways WBA. Express Scripts is your medication resource.

Q: Will I be penalized in any way for my biometric screening results?


You will not be penalized. No matter the outcome of the screening, members will still be able to decide if they wish to take action by participating in either the health coaching pathway or the online resources.

Q: Can I get credit for lab work done in late 2016 if I use a 2017 Physician Screening Form?


All lab work must be completed beginning January 1, 2017 through December 15, 2017 and submitted between January 1, 2017 and December 15, 2017 on the 2017 Physicians Screening Form to qualify for 2017 well-being incentive credits.

Q: I completed my wellness incentives in 2016; do I also have to do them in 2017 to receive the incentive?


In order to receive your well-being incentive credits in 2017, the wellness activities must be completed between January 1, 2017 and December 15, 2017. Incentive actions completed in 2016 do not count towards earning the 2017 incentives.

Q: Who are my 2017 vendors and what do they do?


Healthways: Provides members with comprehensive well-being resources and incentive programs for BCBSGa and UnitedHealthcare. Healthways administers the 2017 action-based health incentives that will allow SHBP members and covered spouses to earn their well-being incentive credits by completing their WBA and biometric and participating in Well-Being Coaching and/or online tracking of activities in Well-Being Connect.

Blue Cross and Blue Shield of Georgia: medical claims administrator
UnitedHealth Care: medical claims administrator
Express Scripts: pharmacy benefit manager
SHBP Member Services: eligibility questions
Kaiser Permanente: medical/wellness/pharmacy administrator

Q: How much does a biometric screening cost?


SHBP-sponsored onsite screenings are offered February through September 2017 at no additional cost to you.

Schedule an SHBP-sponsored onsite screening appointment

Biometric screenings provided by an in-network provider during your 2017 annual wellness visit and properly coded as preventive are considered a preventive service and are offered to SHBP members at no additional cost once per plan year. Get your 2017 Physician Screening Form here. We encourage you to print your 2017 Physician Screening Form, which is specific to you, at least 7 days prior to your office visit.

Q: I am pregnant. What do I need to know about getting the Biometrics Screening?


Video Tutorials

How to take your WBA

How to reset your password

How to retrieve your user name